- Lying to the boss
- What is a Business Strategy?
- What is a Corporate Strategy?
- What is a Product-Market Strategy?
- What is a Business Unit Strategy?
- What is CRM?
- What is Architecture?
- What is Enterprise Information Architecture?
- What is Strategic Design?
- What are business benefits and value?
- What is DevOps?
- What is Cloud Computing?
- What is a Banking Multi-Channel Architecture?
- What is Gamification?
- What is Crowdsourcing?
- What is a Segment Strategy?
- What is a Business Model?
- What is an Operating Model?
- What is a Target Operating Model (TOM)
- What are Strategic Guiding Principles?
- What is Service Design?
- What is a Customer Archetype?
- What are Digital Natives and Digital Immigrants?
- What is technology-driven change?
- What is a Digital Footprint?
- What is a Potential Trend?
- What are Cloud Standards?
- What is VisaNet?
- What is User Context?
- What are IBM CCRA and CCMP?
- What is PCI DSS Compliance?
We spend a lot of time creating target operating models (TOMs)–sometimes prematurely in my view. A telling fact is that businesses create TOMs without anything in writing about the existing operating model or business strategy.
When I learned about target operating models I, thankfully, first grounded myself in what an operating model is, why it is important and how it is used. Some published material that I have enjoyed reading is in the reading room at OperatingModels.com.
In particular, I like the following documents:
- Introduction to the Target Operating Model
- The Importance of Organisational Trajectory within Transformation.
The Intro to TOMs provides a simple diagram about operating models that I think explains the purpose and use of operating models nicely.
They also have a book on operating models but the essential content has been replicated into the TOM document. I suspect that is because no one downloads the operating models book. Why bother with an operating model when you can create a target operating model!
My advice is to read the book on TOMs but focus on the part about operating models.
Another book worth sharing is “Defining your Operating Model: Designing a Foundation for Execution“. The key points are:
- The operating model is a key enabler and constraint on the business model
- Two key dimensions of operating models are process standardization and integration.
They provide a 2×2 grid that breaks down into 4 operating models:
- Diversification (processes are neither standardized nor integrated)
- Coordination (processes are integrated but not standardized)
- Replication (processes are standardized but not integrated)
- Unification (processes are both standardized and integrated).