Market Trend: Branchless Banking

By | June 18, 2014
This entry is part 6 of 30 in the series Trends

Customers are becoming more open-minded about branch-less banking. See the 2014 North America Consumer Digital Banking Survey study by Accenture.

But most still do use the branch and call center. In fact, the more they use digital channels, the more they use the physical channels. See McKinsey: The Future of U.S. Retail Banking Distribution.

 

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