This entry is part 27 of 30 in the series TrendsBanks are servicing customers on social media and this has a profound effect on the tone of customer comments on social media, according to Digital Bank. In the book Skinner interviews Banco Sabvadell, a top-six bank in Spain who has serviced customers on social media… Read More »
This entry is part 26 of 30 in the series TrendsThe most notable example of biometric authentication is the fingerprint scanner on the iPhone. I love it and use it at least 20 times a day! I was fascinated by the finger vein scanner at the IBM lab in Singapore. You do not need to… Read More »
This entry is part 6 of 8 in the series exampleBank Business StrategyThe exampleBank executive team has completed scans of the environment and their own position. Before moving on to creating strategy they want to validate their own findings and get some thought leadership on what a Digital Bank should look like. They have taken… Read More »
This entry is part 25 of 30 in the series TrendsBanks need to be agile in the build/test/deploy of new apps. Digital Bank describes banks that invested in iPhone and then customers switched to Samsung. This will accelerate. Indeed, consumer technology is an important part of the environment for Banks. Pol Navarro believes “innovation is… Read More »
I am keen on the convergence I see between technology, design and art. So I enjoyed looking at ZAPTHINK’s Vision for Enterprise IT in 2020. I recommend that you give it a download. I have modest knowledge on (or advice about) the companies sponsoring this poster. I think of it like a football game–I drink… Read More »
This entry is part 24 of 30 in the series TrendsAccording to Digital Banker the number of WiFi units shipped has quadrupled in the last five years (as of mid-2014). This should also be considered a market trend as consumers are most certainly coming to expect WiFi. I keep the mobile data turned off on… Read More »
This entry is part 23 of 30 in the series TrendsAlmost every time we brainstorm bank business models someone raises the idea of a digital vault, yet I have not seen that offered as a feature by any of the banks I use. It makes sense that a bank would consider data security a core… Read More »
This entry is part 22 of 30 in the series TrendsI have been wondering what to say about big data in banking. I have heard of some projects here and there but not seen much of a trend. I was reading Digital Bank and found this about what banks are doing with Big Data: “Most… Read More »
This entry is part 21 of 30 in the series Trendswaspit is a social banking platform targeting college students that offers social banking experiences with payments, offers, loyalty, and reviews. The “Social Lending and Savings” section of Digital Bank notes the trend of Social Finance. Skinner covers the following: Zopa in the UK smava in… Read More »
This entry is part 20 of 30 in the series TrendsCurrently reading Skinner’s Digital Bank and noting down the trend around virtual currencies such as game currencies and Bitcoin. The most notable trend is the number of failures, which is why I tend to limit my time spent on this space. Gaming / social currencies… Read More »