- Trends: What do we look for?
- Technology Trend: Cloud Computing
- Industry Trend: Unbundling of banks – Lending Club
- Regulatory Trend: Deregulation – RBI granting banking licenses
- Industry Trend: Immediate everything – Payments
- Market Trend: Branchless Banking
- Market Trend: New Market Entrants
- Market Trend: Banks Extending Their Reach
- Industry Trend: Bank White-Label Services
- Industry Trend: Dual Strategies
- Societal Trend: Exploding Data
- Technology Trend: Banking API’s
- Market Trend: Digital Natives
- Market Trend: Mobile Adoption
- Technology Trend: Digital KYC
- Potential Technology Trend: Internet of Things
- Industry Trend: The Bank Finds You
- Potential Industry Trend: Mobile Wallets Replace Cards
- Industry Trend: Social & Mobile Payments
- Industry Trend: Virtual Currencies
- Industry Trend: Social Finance
- Technology Trend: Big Data
- Potential Industry Trend: Bank as Data Manager
- Technology Trend: WiFi Availability
- Technology Trend: Fast Cycle of Consumer Technology
- Technology Trend: Biometric Authentication
- Industry Trend: Social Servicing
- Industry Trend: Social Reputations
- Market Trend: Increased Substitution with Capital Markets
- Industry Trend: Aggregator / Comparison Sites
According to Digital Banker the number of WiFi units shipped has quadrupled in the last five years (as of mid-2014).
This should also be considered a market trend as consumers are most certainly coming to expect WiFi. I keep the mobile data turned off on one of my phones and I know many who do the same. I get annoyed when a place of business does not provide WiFi.
I can not imagine working without WiFi but many bank branch employees must do just that. How do they help customers without access to the bank Web site and Google? Do they drag customers back to their desk? If so, the site they need access to is probably blocked–An architect at a major bank in ASEAN complained that he couldn’t even access my blog!
Banks need WiFi in their branches for both their employees and their customers.