Deloitte observes that aggregator sites that compare products across banks such as UK’s MoneySuperMarket.com are becoming very popular, reducing cross-sales from the privileged access banks have to customers, and reducing banks’ competitive advantage. More on this in Industry Trend: The Bank Finds You.
Deloitte observes that both sides of banks’ balance sheets are threatened by the security markets. Traditional bank borrowers are shifting to bonds, positions in commercial real estate (CRE), and peer-to-peer lending services.
In Deloitte. Banking Disrupted – How technology is threatening the traditional European retail banking model: Deloitte observes that both sides of banks’ balance sheets are threatened by the securities markets. This includes bonds, positions in commercial real estate, and the new peer-to-peer lending services.
Pol Navarro of Banco Sabadell speaks about Klout and social reputations as an important trend in his interview in Digital Bank.
Banks are servicing customers on social media and this has a profound effect on the tone of customer comments on social media, according to Digital Bank. In the book Skinner interviews Banco Sabvadell, a top-six bank in Spain who has serviced customers on social media since 2010 and see social media as “like a pub… Read More »
The most notable example of biometric authentication is the fingerprint scanner on the iPhone. I love it and use it at least 20 times a day! I was fascinated by the finger vein scanner at the IBM lab in Singapore. You do not need to make contact with the device, which appeals to my germ… Read More »
The exampleBank executive team has completed scans of the environment and their own position. Before moving on to creating strategy they want to validate their own findings and get some thought leadership on what a Digital Bank should look like. They have taken a number of trends from the Digital Bank book, so they decide… Read More »
Banks need to be agile in the build/test/deploy of new apps. Digital Bank describes banks that invested in iPhone and then customers switched to Samsung. This will accelerate. Indeed, consumer technology is an important part of the environment for Banks. Pol Navarro believes “innovation is a need to adapt to an environment, which changes faster… Read More »
Check out the Financial Services Club’s Blog by Chris Skinner. Chris Skinner is the author of Digital Bank, which I refer to frequently in my blog.
I am keen on the convergence I see between technology, design and art. So I enjoyed looking at ZAPTHINK’s Vision for Enterprise IT in 2020. I recommend that you give it a download. I have modest knowledge on (or advice about) the companies sponsoring this poster. I think of it like a football game–I drink… Read More »