A potential trend is one of those things that I hear about every day in the news but don’t actually see any evidence of yet. If it is a potential industry-led change such as mobile wallets then the industry is spending loads of money on it but so far zero revenue. If it is a… Read More »
First, let me say that I do not consider myself an expert on mobile wallets. Second, I don’t have a mobile wallet and I am not aware of anyone that I know personally who has one, so I can not say that there is a trend of mobile wallets taking over the industry. I have… Read More »
Digital Bank refers to it as “The fifth wave” where “everything communicates in the internet of things to find you.” I my own experience traditional banks trying to implement this find it complex. The concept is lost on all but the most savvy strategic marketing thinkers. Pivot points can become the horizon and people lose… Read More »
According to Digital Bank a digital footprint is the history of a consumer’s activities online and locations based upon IP address, chips, SIM cards, etc. This would be used to personalize services.
Defining this one for myself. No references yet — just my opinion. I define “change” as the effect of trends on me. OK, I give some thought to you also. But it has to at least be someone in the real world. Technology-driven change would be a technology trend driving other trends such as: techTrend–>indTrend–>mktTrend.… Read More »
Digital Bank by Chris Skinner
Potentially a powerful trend where imbedded systems in everyday objects from clothes to power systems communicate wirelessly to emit data, receive instructions, etc. I call it a potential trend because I have not yet seen evidence that it is impacting banks. Keep on “watch”. A simplistic system workable with today’s technologies would be RFID chips… Read More »
How can digital banks on-board customers without a branch visit? From Digital Bank by Chris Skinner: “Danish banks, along with others in the Nordic nations, have focused on using digital identities to avoid having to on-board customers using a traditional paper-based process. “On-board” is the term used by banks to manage the account-opening process and… Read More »
A key market and technology trend is the increased use of mobile phones and tablets to access banking services. The meta-trend is that the mobile trend will overtake all other channels. There is decreasing usage of bank branches. The sales of laptop computers is slowing. As cash usage gives way to electronic payments the ATM… Read More »
There are digital natives and digital immigrants. Digital natives, having grown up around computers and mobile phones, have radically different needs, wants and expectations. The market trend is that digital immigrants are naturally being replaced by digital natives. The market force is that companies must (at this time) address the needs of both types of… Read More »