- IT Capabilities: What Are They?
- IT Capability: Secure the Enterprise
- IT Capability: Develop Systems of Engagement
- IT Capability: Agile Development and Continuous Delivery
- IT Capability: Responsive Design
- IT Capability: Write Once, Deploy Anywhere
- IT Capability: Mobile Application and Device Management
- IT Capability: Designing for Mobile Security
- IT Capability: Mobile App Testing
- IT Capability: User Centered Design
Developing Omni-channel systems of engagement requires a number of subordinate capabilities:
- Designing and developing engaging user experiences across devices and touch points
- End-to-end architectures linking systems of engagement to systems of record, including data flows
- Designing for usability, dependability and scalability
- Instrument for deep analytics, including customer experience management
- Designing for privacy, deployment, management and security
- Adopting an agile development methodology.