This entry is part 20 of 31 in the series Defining wordsPrinciples are general rules or maxims that have repeatedly proven successful when followed. There are guiding principles for just about everything. I know of the following kinds of guiding principles for strategy: Guiding principles to guide the formulation of strategy Guiding principles to guide… Read More »
This entry is part 19 of 31 in the series Defining wordsI started my journey to understand target operating models (TOMs). It didn’t occur to me to first understand what is an operating model until I tried to understand the big picture and how everything fits together. Note to self: Before writing a TOM go… Read More »
This entry is part 18 of 31 in the series Defining wordsWe spend a lot of time creating target operating models (TOMs)–sometimes prematurely in my view. A telling fact is that businesses create TOMs without anything in writing about the existing operating model or business strategy. When I learned about target operating models I, thankfully,… Read More »
I use this post to keep links to various banking studies in ASEAN. Singapore: DBS study of affluent consumers, March 2014 [DBS wants to] establish a stronger and longer term relationship with emerging affluent customers. The first-of-its-kind programme is part of the bank’s strategy to become a trusted banking partner to the emerging affluent… Read More »
This entry is part 17 of 31 in the series Defining wordsThe standard definition for “business model” is an articulation of how an organization creates, delivers and captures value. Business Model Generation breaks a business model down into 9 building blocks: Customer Segments Value Propositions Channels Customer Relationships Revenue Streams Key Resources Key Activities Key… Read More »
This entry is part 3 of 6 in the series Doing StrategySimon Sinek’s TED talk – “How great leaders inspire action” about the “golden circle” is a good place to begin when setting out to create a strategy or marketing message. Starting by understanding and communicating the WHY behind what you do is a very… Read More »
This entry is part 16 of 31 in the series Defining wordsIn my previous posts on business strategy I talked some about business-unit strategy. Sometimes a business unit is focused on a particular market. If an organization wants to create a strategy for a market segment, but for whatever reason doesn’t want to create a… Read More »
This entry is part 5 of 6 in the series Doing StrategyA key part of the business strategy for most banks is to become more customer-oriented. Some banks are accomplishing this by giving increasing control to executives who are responsible for broad customer segments. These customer-segment-oriented strategies (I call them “segment strategies“) are an important… Read More »
I am gearing up to do some crowdsourcing and looking for ways to motivate my private crowd to participate. Answer in short: Game mechanics. Thinking…if gamification is the way to motivate people in the digital space then why is this not considered more strongly in the design of digital services? Thinking some more…
This entry is part 15 of 31 in the series Defining wordsI have kept crowdsourcing on the shelf over the years as a “plan B” should I ever need an alternative way to make a living. I explored it further when brainstorming ways to gather information about authenticated digital services in various countries. I was… Read More »