IT Capability: User Centered Design

By | September 3, 2014
This entry is part 10 of 10 in the series Strategic IT Capabilities

The IT group is usually tasked with designing new applications.  I am not sure I advocate that but that is what I have seen in practice at banks.  Therefore, I categorize User Centered Design as an IT Capability.

The following diagram lifted from Modern Web Development with IBM WebSphere gives a feel for what User Centered Design involves:

dev process - 01fig07

What I will say about User Centered Design is that it should not be the first step.  You must have some process that answers the question: “User Centered Design of what?”.  You need innovation processes operating at both the strategy and organization design levels.

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